Terms of Service – PublishFlow

§1 General Provisions

These Terms of Service (hereinafter: "Terms") set out the rules and conditions for using the "PublishFlow" application (hereinafter: "Application") and the services provided by the Service Provider.
The Application is designed for the automated processing of press releases and e-mail messages into article drafts saved in Google Sheets, intended for further editorial work and potential import into a CMS, using artificial intelligence. The Application is intended exclusively for Business Users — entities using it in connection with their commercial, professional or editorial activity.
These Terms constitute the terms of service referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
The service is provided by Tomasz Radzewicz, operating a sole proprietorship under the business name Test Plus Tomasz Radzewicz (registered place of business: ul. Mjr. Hubala 11/2, 15-174 Białystok, Poland), registered in the Central Register and Information on Business Activity (CEIDG), Tax Identification Number (NIP): 542-197-51-09, Statistical Number (REGON): 050819110 (hereinafter: "Service Provider").
The Service Provider may be contacted:
1. by e-mail: support@publishflow.co,
2. by post: ul. Mjr. Hubala 11/2, 15-174 Białystok, Poland.
In accordance with Regulation (EU) 2022/2065 (Digital Services Act – DSA), the Service Provider has designated a contact point for direct communication with authorities of EU Member States, the European Commission, the Board for Digital Services and Users of the Application in matters covered by the DSA. The contact point is available at: support@publishflow.co.
Before using the Application, the User is required to read these Terms and the Privacy Policy.
The Service is available exclusively to Business Users. By using the Service and installing the Application, the User declares that they act in connection with their commercial, professional or editorial activity. The Service Provider does not direct the Service at consumers and is not liable for consequences of the Service being used by persons who do not meet the above condition.

§2 Definitions

Capitalised terms used in these Terms have the following meanings:

Price List – information on current prices of the Service, Subscription Periods, Service variants and other conditions, available at: publishflow.co/#pricing.
Account – the configuration and settings of the Application linked to the User's Google Account, stored in Google PropertiesService, enabling the User to use the Application's functionality.
Google Account – the User's active Google account through which the User installs the Application and uses its functionality.
Trial Period – a free period of 14 (fourteen) days during which the User may use the Service to explore its functionality, counted from the date of Account activation.
Subscription Period – 30 (thirty) calendar days for which the Service Provider makes the Service available to the User in accordance with the Price List, counted from the date of activation or reactivation of the Service.
Subscription Fee – a fee paid by the User in advance for each Subscription Period, determined in accordance with the Price List in force at the time of placing the order.
Review – the User's opinion about the Application, comprising a description of the User's experience in connection with using the Service.
Privacy Policy – a document containing information about the processing of Users' personal data by the Service Provider, available at: publishflow.co/privacy.
Business User with Consumer Rights – a natural person entering into an agreement directly related to their business activity, where the content of the agreement indicates that it does not have a professional character for that person, and who is entitled to certain consumer protections under applicable Polish law.
Business User / User – a natural person, legal entity or an organisational unit without legal personality, conducting commercial or professional activity in their own name and using the Service in connection with that activity.
Terms – this document.
User Content – all data, electronic files (including e-mail attachments: PDF, DOCX, TXT, HTML), information and materials processed by the Application as part of the Service at the User's request.
Agreement – the agreement for the provision of services by electronic means, concluded between the Service Provider and the User on the terms set out in these Terms.
Service / Application Service – the service consisting in enabling the User to use the Application's functionality, including the automated processing of e-mail messages from the "News" folder in Gmail into article drafts saved in Google Sheets, intended for further editorial work and potential import into a CMS, using the Claude AI model (Anthropic PBC).
User – a Business User using the Application.
Service Provider – as defined in Section 1(4) of these Terms.

§3 Technical Requirements, Rules of Use and Security

To use the Service correctly, the following are required simultaneously:
1. an Internet connection,
2. an active Google Account,
3. access to the Gmail service within Google Workspace or a personal Google account,
4. installation of the Application through Google Workspace Marketplace,
5. an active Anthropic API key, which the User obtains independently at console.anthropic.com.
It is prohibited to use the Application for activities that violate the security of IT systems, including distributing malware, attempting unauthorised access to third-party systems, or overloading the infrastructure of the Service Provider or third parties.
The Service Provider informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organisational and technical measures, in particular to prevent third parties from accessing data, including through SSL encryption.
The Service Provider informs that despite the security measures referred to in paragraph 3 above, using the Internet and electronically provided services may be subject to the risk of malware entering the User's telecommunications system and device, or third parties gaining access to data. To minimise this risk, the Service Provider recommends using antivirus software or online identity protection tools.
Use of the Application is free of charge during the Trial Period and subject to fees after its expiry, in accordance with the Price List.
Users are required to provide only accurate and truthful data. The Service Provider is not liable for the consequences of a User providing false or incomplete data.
It is prohibited for the User to take steps aimed at obtaining access to the Application's source code, its configuration or processing instructions constituting the Service Provider's intellectual property, in particular through disassembly, decompilation, reverse engineering, or deliberate manipulation of processed message content in order to extract the Application's internal system instructions.

§4 Trial Agreement and Subscription Agreement

These Terms provide for two types of separate agreements:
1. Trial Agreement – a free-of-charge agreement for the duration of the Trial Period (14 days), concluded upon installation of the Application,
2. Subscription Agreement – a paid agreement for the selected Subscription Period, concluded separately after the end of the Trial Period.
Conclusion of the Trial Agreement does not obligate the User to conclude a Subscription Agreement.
To conclude the Trial Agreement, the User should:
1. install the Application through Google Workspace Marketplace,
2. grant the Application the required permissions through the Google OAuth authorisation process,
3. upon first launching the Application in the Gmail window, tick the checkbox confirming that they have read and accept these Terms and the Privacy Policy,
4. click the "Accept and Start" button.
Ticking the checkbox referred to in paragraph 2(c) and clicking the "Accept and Start" button is equivalent to concluding the Trial Agreement. The Service Provider will promptly send the User, at the e-mail address associated with the Google Account, confirmation of the conclusion of the Trial Agreement together with these Terms and the Privacy Policy.
The Trial Agreement expires upon the expiry of the Trial Period. After the Trial Agreement expires, access to the Application is automatically suspended. No Subscription Agreement is automatically concluded and no fees are automatically charged.
To conclude a Subscription Agreement, the User should:
1. visit publishflow.co/order,
2. select the Service variant in accordance with the Price List,
3. review the price, Subscription Period and conditions of the Subscription Agreement,
4. click the "Order with obligation to pay" button – an action equivalent to the User submitting an offer to conclude a Subscription Agreement,
5. pay the Subscription Fee in accordance with the pro-forma invoice issued by the Service Provider within the deadline specified in that invoice.
The Subscription Agreement is concluded at the moment the Subscription Fee is credited to the Service Provider's bank account. The Service Provider will activate access to the Service promptly, no later than within 24 business hours of the payment being credited, sending the User confirmation of activation together with a VAT invoice to the User's e-mail address.
The User retains all Account settings upon concluding a Subscription Agreement following a Trial Agreement.
The Service Provider informs, and the User acknowledges, that the proper functioning of the Service may require the installation of updates made available by the Service Provider.
The User may terminate the Subscription Agreement by uninstalling the Application from their Google Account or by submitting a request to deactivate the Account, sending the relevant information to the address specified in Section 1(5)(a) of these Terms.
Termination of the Agreement is effected by submitting a termination notice to the Service Provider via e-mail to the address specified in Section 1(5)(a) of these Terms.
In the event of the User breaching these Terms and failing to remedy the breach despite receiving a warning notice, the Service Provider may terminate the Subscription Agreement with a notice period of 7 (seven) days, by sending the User a termination notice via e-mail. Upon expiry of the notice period, the Service Provider will suspend provision of the Service.
The Service Provider will deactivate the Account promptly upon receipt of the notice referred to in paragraph 10 above, or upon expiry of the notice period referred to in paragraph 11 above. Deactivation of the Account is equivalent to deletion of the Application configuration data in accordance with the Privacy Policy.
The User has the right to:
1. export processing results from their Google Sheets spreadsheet at any time, in the formats available in Google Sheets,
2. delete Application configuration data by using the "Delete my data" function available in the Application settings panel, or by submitting a request to support@publishflow.co, to be fulfilled within 30 days.

§5 Fees and Billing

The provisions of this Section apply exclusively to the Subscription Agreement.
Prices in the Price List represent net values, i.e. they do not include VAT or any applicable taxes, which will be added in accordance with applicable regulations.
In return for the provision of the Service under the Subscription Agreement, the User is obliged to pay the Subscription Fee in the amounts indicated in the Price List in force at the time of placing the order.
Changes to prices in the Price List are announced in the Application and do not constitute amendments to these Terms. A change to the Price List does not affect the Subscription Fee for the current Subscription Period for which the User has already made payment.
The Subscription Fee is paid by bank transfer to the Service Provider's bank account or using the BLIK payment system, based on a pro-forma invoice issued by the Service Provider.
The Service Provider issues a pro-forma invoice for the next Subscription Period no later than 14 (fourteen) days before the end of the current Subscription Period.
In the event of non-payment of the Subscription Fee before the expiry of the current Subscription Period, access to the Service will expire at the end of the paid Subscription Period. Failure to pay for the next Subscription Period does not give rise to payment arrears on the part of the User, nor does it result in automatic renewal of the Subscription Agreement. The Subscription Fee for the next Subscription Period may be paid at any time, and access to the Service will be reactivated promptly after the payment is credited.
The payment date is the date on which the Subscription Fee amount is credited to the Service Provider's bank account.
After the payment is credited, the Service Provider will send the User confirmation of access activation together with a VAT invoice to the User's e-mail address.
The Service Provider does not apply automatic recurring payment charges. Each Subscription Period requires a separate payment confirmation by the User based on the pro-forma invoice issued by the Service Provider.

§6 Price List

The current Price List is available at: publishflow.co/#pricing.
During the Trial Period, the User has access to the full functionality of the Application free of charge for 14 (fourteen) days.
The Service Provider may amend the Price List, informing Users with an active Subscription Agreement by e-mail to the address associated with their Google Account, no later than 14 (fourteen) days before the change takes effect. A change to the Price List does not affect the Subscription Fee for the current Subscription Period for which the User has already made payment. The new price applies from the next Subscription Period. A User who does not agree to the new price may cease using the Service without paying the Subscription Fee for the next Subscription Period — this does not give rise to any financial obligations. The amended Price List applies to new Subscription Agreements from the date the change takes effect.

§7 Complaints

If the Service is found to be inconsistent with these Terms, the User may submit a complaint in writing or by e-mail to the address specified in Section 1(5)(a) of these Terms, no later than 30 days from the date of discovering the inconsistency.
A complaint should include:
1. the User's company name or full name,
2. e-mail address,
3. description of the discovered inconsistency of the Service with these Terms.
The Service Provider may refuse to bring the Service into compliance with these Terms if doing so is impossible or would require the Service Provider to incur excessive costs.
After reviewing the complaint, the Service Provider will provide the User with a response in which it:
1. accepts the complaint and indicates the planned date for bringing the Service into compliance with these Terms,
2. refuses to bring the Service into compliance with these Terms for the reason specified in paragraph 3 above,
3. rejects the complaint as unfounded.
The Service Provider will respond to complaints by e-mail within 21 (twenty-one) days of receipt. In particularly complex cases, the response period may be extended to 30 calendar days.
A User who is a Business User with Consumer Rights retains the rights arising from mandatory provisions of applicable consumer protection law to the extent applicable to them.

§8 User Content and Reviews

The User may send the Service Provider a Review concerning the Services provided by the Service Provider. A Review may be submitted in any manner, including by e-mail.
Submitting a Review does not oblige the Service Provider to publish it. A Review published by the Service Provider may be removed by the Service Provider at any time.
The User undertakes not to process the following User Content through the Application:
1. content containing malware, spam or content used for technical abuse,
2. unlawful content or content violating mandatory provisions of law,
3. content inciting violence or hatred, or denigrating any group of persons or individual,
4. content infringing personality rights, copyright, image rights or other rights of third parties.
It is prohibited to submit Reviews to the Service Provider that:
1. contain false information,
2. are contrary to law, these Terms or good practices,
3. contain content used to conduct activities prohibited by law,
4. incite violence or hatred, or denigrate any group of persons or individual,
5. contain content that may infringe personality rights, copyright, image rights or other rights of third parties,
6. contain advertising, promotional, political, religious or discriminatory content,
7. contain content promoting activities competitive with the Service Provider.
Any person using the Application is entitled to report a Review that may violate these Terms. Reports should be submitted by e-mail to: support@publishflow.co. A report should include: reasons why the content violates law or these Terms, the reporter's e-mail address, and the reporter's full name or company name.
The Service Provider will verify the reported Review within 7 (seven) days of receiving a complete report and will notify the reporter of the result of the verification. This reporting mechanism constitutes the fulfilment of the obligation referred to in Article 16 of Regulation (EU) 2022/2065 (DSA) with respect to content stored by the Service Provider for the purposes of publication.
Processing User Content through the Application constitutes a declaration by the User that they hold the appropriate rights, consents, legal basis or other title entitling them to process such Content using the Application, to the extent required by applicable law. Submitting a Review constitutes a declaration that the User is its author or has the right to transmit it to the Service Provider. The User bears full responsibility for User Content and the content of Reviews, including for infringements of third parties' personal rights and intellectual property rights.
Submitting a Review constitutes the grant by the User to the Service Provider of a non-exclusive, royalty-free licence, without time or territorial limitations, to use it in the Service Provider's promotional materials, with the right to modify the Review to the extent necessary for its dissemination, without changing its essence or content.

§9 Use of Artificial Intelligence (AI)

🤖 BYOK Model

The Application operates on a Bring Your Own Key (BYOK) model. Your e-mail content flows directly between your Google account and Anthropic's API — the Service Provider does not receive or store your e-mail messages on its own servers.

The Service Provider informs that the Application uses:
1. AI model: Claude – provider: Anthropic PBC (USA),
2. purpose: analysis of e-mail message content from the "News" folder in Gmail, extraction of key information and generation of article drafts (title, lead, tags, categories, quote, image link),
3. the Service Provider's assessment: in the Service Provider's assessment, the Application is not intended for high-risk applications within the meaning of Regulation (EU) 2024/1689 (AI Act); the Application is used for auxiliary preparation of editorial drafts requiring human verification.
The Application operates on a BYOK (Bring Your Own Key) model — the User independently obtains and configures the Anthropic API key. E-mail message content flows directly between the User's Google account and the Anthropic API using the User's own API key. The Service Provider does not receive or store e-mail message content on its own servers, subject to the technical, diagnostic and configuration data described in the Privacy Policy.
The User acknowledges that AI-generated results:
1. may contain errors, inaccuracies or factually incorrect content (so-called hallucinations),
2. require human verification before use or publication,
3. do not constitute legal, medical or financial advice,
4. are saved in the User's Google Sheets spreadsheet as input data for further processing. The Application does not integrate directly with WordPress or any publishing system — any import to WordPress is carried out via separate tools (e.g. WP All Import) configured and operated exclusively by the User. The User retains full control over the import configuration, publication status and the final content of published articles.
The User undertakes to:
1. verify the AI-generated results saved in the Google Sheets spreadsheet before importing them into any publishing system,
2. not rely solely on generated content when making editorial decisions,
3. comply with the AI Act requirements regarding transparency towards their readers, to the extent those provisions apply.
Data processed by the Application is:
1. transmitted to Anthropic PBC (USA) via the User's API key,
2. not transmitted to the Service Provider and not stored permanently — processing takes place exclusively during the Google Apps Script session,
3. not used to train AI models by Anthropic when the "Allow user feedback" option is disabled in the Anthropic account settings (which the Service Provider recommends to the User).
The Service Provider is not liable for:
1. editorial or business decisions made on the basis of AI-generated results,
2. infringement of intellectual property rights resulting from AI-generated content,
3. damage arising from erroneous or inaccurate AI-generated content,
4. costs incurred by the User in connection with the use of the Anthropic API.
The provisions of this paragraph do not limit or exclude the rights of a Business User with Consumer Rights arising from mandatory provisions of law.
AI-generated content belongs to the User to the extent permitted by law, subject to Anthropic's terms of service. The Service Provider does not guarantee the uniqueness of AI-generated results — similar content may be generated for other users.
The User undertakes to verify that generated content does not infringe the rights of third parties and, where required by law, to label such content as AI-generated.
The Application is a content preparation tool and does not have direct publication functionality. The output of the Application is a Google Sheets spreadsheet containing article drafts. The decision on how to use, import and publish such content rests exclusively with the User.

§10 Liability and Service Levels

The Service Provider undertakes to provide the Services with due diligence.
The Application processes e-mail messages in the following formats: PDF, DOCX, DOC, ODT, TXT and direct message content. Based on internal tests, the Application correctly processes the vast majority of typical messages and attachments in supported formats; under test conditions, effectiveness is approximately 95%. Effectiveness may depend on file quality, formatting method, scans, document security features and message content. Performance information is indicative and does not constitute a guarantee that every message will be processed.
The Service is an auxiliary tool facilitating the initial stage of editorial work. The Service Provider is not liable for the User's lost profits. The provisions of this paragraph do not limit or exclude the rights of a Business User with Consumer Rights arising from mandatory provisions of law.
The Service Provider does not guarantee a specific level of performance, efficiency or usefulness of the Application in relation to the User's specific needs and applications.
The Application operates on the basis of infrastructure and services of third parties on which it is technically dependent: Google LLC (Gmail, Google Sheets, Google Drive, Google Apps Script) and Anthropic PBC (Claude API). The Service Provider has no influence over the availability, performance or continuity of these services. In particular, the Service Provider is not liable for:
1. unavailability or slowdown of the Claude API due to Anthropic server overload, planned maintenance or restrictions imposed by regulatory authorities,
2. changes to Anthropic API limits or prices affecting the functioning of the Application,
3. unavailability of Google services due to Google infrastructure failures,
4. changes to the operation of Google services or Claude API made unilaterally by their providers, including the withdrawal or modification of AI models used by the Application.
To the extent permitted by applicable law, the Service Provider is not liable to the User for consequences of:
1. Users using any services or functionalities available within the Application contrary to their intended purpose,
2. Users providing incorrect or false data,
3. the User disclosing Google Account authorisation data to third parties.
To the extent permitted by applicable law, the Service Provider is not liable for disruptions in the functioning of the Application resulting from:
1. force majeure,
2. necessary maintenance work being carried out on the Application,
3. causes attributable to the User,
4. causes beyond the Service Provider's control, in particular the actions of third parties.
The Service Provider undertakes to carry out maintenance work in a manner as least disruptive as possible to Users and, where possible, to inform them in advance of planned work.
Upon termination of the Agreement, the Service Provider will deactivate the Account configuration and delete data in accordance with the Privacy Policy. Processing results saved in the User's Google Sheets spreadsheet remain under the User's exclusive control.

§11 Service Provider's Intellectual Property

All components of the Application, in particular: the Application's name, logo, operating principles, all graphical elements, interface, software and source code — are subject to legal protection under applicable copyright, industrial property and unfair competition law, including European Union law.
Any use of the Service Provider's intellectual property without the Service Provider's prior express consent, in violation of these Terms, is prohibited.
Gmail is a trademark of Google LLC. The Application is an independent add-on and is not sponsored or endorsed by Google LLC.

§12 Personal Data

Information about the processing of personal data by the Service Provider is contained in the Privacy Policy available at: publishflow.co/privacy.
The Application operates as a technical tool running within the User's Google environment (Google Apps Script). The Service Provider does not receive or store e-mail message content on its own servers; subject to the technical, diagnostic and configuration data referred to in the Privacy Policy — content processing takes place exclusively within the Google infrastructure assigned to the User's Google Account and via the Anthropic API key belonging to the User.
The User acting as a Data Controller within the meaning of Article 4(7) of Regulation (EU) 2016/679 (GDPR) bears responsibility for the compliance of the processing of personal data contained in e-mail messages processed by the Application with applicable law.
Users using the Application in the course of business activities in which they process personal data of employees or third parties (in particular senders of e-mail messages) are required to ensure an appropriate legal basis for such processing on their own.

§13 Amendments to Terms

The Service Provider may amend these Terms in particular in the event of:
1. a change in the Service Provider's business activities,
2. the Service Provider commencing the provision of new services, modifying existing services, or discontinuing their provision,
3. a technical modification of the Application requiring adjustment of these Terms,
4. a legal obligation to make changes, including an obligation to align these Terms with the current legal framework.
Users will be informed of any amendment to these Terms by publication of the amended version in the Application. Independently, the amended version of the Terms will be sent to the User by e-mail.
Subscription Agreements concluded before amendments take effect are governed by the Terms in their previous wording until the end of the paid Subscription Period. The amended Terms apply from the next Subscription Period.
A User who does not agree to the new wording of these Terms may terminate the Subscription Agreement within 14 (fourteen) days of receiving notification of the amendment, with effect at the end of the current paid Subscription Period.
Termination of the Agreement is effected by submitting a termination notice to the Service Provider by e-mail to the address specified in Section 1(5)(a) of these Terms.

§14 Final Provisions

The current version of these Terms is effective from 19 May 2026.
These Terms are governed by Polish law.
Any disputes arising under these Terms shall be resolved through amicable negotiation and, in the event that no agreement is reached, before the court of general jurisdiction competent for the Service Provider's registered office. For Business Users with Consumer Rights, the competent court is determined in accordance with mandatory provisions of law.
In matters not regulated by these Terms, generally applicable provisions of Polish law shall apply.